Seven-day request window
Return, refund, or replacement requests must be raised within seven calendar days of delivery.
Our commitment to you
Fine silver should be chosen with confidence. These are the clear, lasting commitments behind every ZURIAN piece.
Return, refund, or replacement requests must be raised within seven calendar days of delivery.
If your piece does not match its product description, imagery, or the specification agreed with us, we will offer a refund or replacement after reviewing your request.
Email contact@zurian.co.in with your order number and concern. Our team will acknowledge and respond to your request within 24 hours.
Every piece includes a lifetime silver-content money-back commitment, less ₹20 per gram, together with complimentary polishing for three years from purchase.
A clear process
Contact us within seven days of delivery and include your order number and a brief description of the concern.
Our team responds within 24 hours and reviews the piece against its description, images, and agreed specification.
For an eligible mismatch, we arrange the appropriate refund or replacement with you directly.
The seven-day window applies to order refund or replacement requests. The lifetime silver-value commitment and three-year polishing guarantee remain separate, longer-term assurances.
Include your order number so our team can assist you promptly.